1. Introduction

BuildwellAI Ltd ("BuildwellAI", "we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the BuildwellINSPECT portal and related services ("Services").

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data We Collect

• Account data: Name, email address, company name, and role when you register.
• Inspection data: Site inspection records, checklists, observations, photographs, and defect reports uploaded during use of the Services.
• Usage data: Log data, IP addresses, browser type, pages visited, and timestamps to maintain service security and performance.
• Communications: Content of messages sent to our support team.

3. How We Use Your Data

• To provide, maintain, and improve the Services.
• To process and complete transactions.
• To send service-related notifications (e.g., inspection reminders, report delivery).
• To respond to customer support requests.
• To comply with legal obligations.
• To generate aggregated, anonymised analytics to improve our AI models.

4. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers: Cloud hosting, email delivery, and analytics services operating under data processing agreements.
• BuildWell Suite products: Where you have enabled integrations (e.g., BuildwellTHREAD, BuildwellEYE) with your consent.
• Legal requirements: Where required by law, court order, or regulation.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide the Services. Upon account deletion, personal data is deleted within 30 days unless retention is required by law or contractual obligation.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate data.
• Request erasure of your data.
• Object to or restrict processing.
• Data portability.
• Lodge a complaint with the Information Commissioner's Office (ICO).

7. Security

We implement appropriate technical and organisational measures to protect your data, including encryption in transit (TLS), encryption at rest, access controls, and regular security assessments.

8. Contact

For privacy enquiries or to exercise your rights, please contact our Data Protection Officer at privacy@buildwellai.com.